PAssion Card
- As a PAssion Card cardholder, do I still need to sign up for the yuu Rewards Club? How do I link my PAssion Card?
- I am used to the process of tapping my card at the cashier to earn my points. Can I continue to tap my card to earn points?
- I do not have a smartphone to download the yuu App, what do I do?
- Where can I use my physical PAssion Card to earn yuu Points?
- I am unable to link my PAssion Card CAN Number in the yuu App. What should I do?
- Where can I find my PAssion Card CAN/LID Number?
Joining the yuu Rewards Club
Earning and Using yuu Points
- Where can I earn yuu Points?
- How do I earn yuu Points?
- How many yuu Points will I earn?
- How do I earn Bonus Points?
- Do I earn yuu Points for purchase of gift/ store vouchers?
- Do I earn yuu Points when I pay with a gift/store voucher?
More About yuu Points
- How do I convert my Max Miles to yuu Points?
- What is the conversion rate for Max Miles into yuu Points?
- Are there any fees associated with the Max Miles conversion?
- I have converted my Max Miles to yuu Points. When will the points be reflected in my yuu Account?
- Can I convert my Max Miles back into yuu Points if I change my mind?
- Can I link multiple yuu Accounts to my HeyMax account or send yuu Points to someone else?
yuu Boosters & Offers
- What are yuu Boosters and how do they benefit you?
- What are yuu Offers and how do they benefit you?
- How do I enjoy yuu Boosters?
- What if I didn’t activate the Booster?
- Where do I find the yuu Boosters I have activated?
- Why didn’t I get the Bonus Points from the Booster?
yuu Rewards
- What are yuu Rewards?
- Where can I find out what Rewards are available?
- I’ve redeemed my yuu Points for a Reward, but it hasn’t appeared in my App. What should I do?
- Where and how can I use yuu Rewards?
- Can I use more than one Reward with a purchase?
- Do Rewards expire?
Your yuu Account
- Where do I find my yuu ID?
- What is an “OTP”?
- I have not received a “SMS OTP” to log in with - What can I do?
- I keep receiving a message saying my OTP is not valid – what should I do?
- How do I update my personal details?
- How do I update or add my email address to my yuu Account?
DBS yuu Card
- How do I apply for the DBS yuu Card?
- As a DBS yuu Card holder, how do I join the yuu Rewards Club?
- How can I earn up to 36x yuu Points (18% cash rebates) with my DBS yuu Card?
- Are there any prerequisites to linking my DBS yuu Card?
- I’m already a yuu Member and have a DBS yuu Card – how do I link my Card to my Account?
- Can I link my supplementary DBS yuu Card and earn yuu Points?
yuu Arcade
- What is yuu Arcade?
- How do I earn yuu Points while playing games?
- How many yuu Points can I earn for each game?
- Why is yuu requesting to track my activity?
- I don’t see any games available in the yuu Arcade game catalog
- I installed a game on my device but it did not appear in the “My Games” section of the yuu Arcade
yuu TV
- What is yuu TV?
- How can I earn yuu Points?
- Why have I not received yuu Points for episodes that I’ve purchased?
- Do I earn yuu Points when I watch episodes without purchasing them?
- Why are different amounts of yuu Points awarded for different task?
- Can I use my yuu Points to purchase drama episodes?
Other Questions
- The yuu App sometimes automatically logs me out. Why?
- I’m not receiving yuu updates via the App or email. What should I do?
- I don’t want to receive yuu updates. How can I stop them?
- How do you protect my privacy and personal details?
- Can I use the App without providing my personal information?
- What types of information will yuu collect from users?