Do check that your PAssion membership is active and you have linked it to your yuu Account successfully. Login to the yuu App, tap on “Me” at the bottom navigation bar > “Linked Cards / Accounts” , please check that your PAssion Card is showing “Linked”.
If you are still encountering issues, please go to the yuu App homepage, tap “Me” at the bottom navigation bar > “Customer Service” to reach out to our Customer Service Team for further assistance.